PLEASE BE AWARE THAT WHEN USING THE POLYCLINIC YOU MUST INPUT YOUR CAR REGISTRATION IN THE TERMINAL AT RECEPTION OR YOU WILL INCUR A FINE
Harold Walk in Centre is open from 8am to 8pm every day of the year. As a walk in centre is sometimes difficult to predict demand and the types of cases that will present daily. We ensure that all patients are seen safely within the time frames of the service. Our staff see patients up to when the services finish and understand that when patients are re-directed this can be very frustrating and upsetting.
During the day we assess demand, wait times, and types of presented cases to make sure patients can be seen and treated safely within the opening hours.
We allocate 15 minutes to treat minor illness cases and 30 minutes for injuries. However, injury cases presenting at Harold Wood that need an x-ray will require at least 1 hour. This allows for the case to be assesses and referred to x-ray, the x-ray to be performed and reported on and for the injury to be treated. Therefore any of these cases presenting after 7.15pm will be redirected to Upney (which closes at 10pm) or Queen’s UCC which offers a 24 hour service. Alternatively the patient may be asked to return the following day.
When demand exceeds the wait time, patients may be re-directed to an appropriate service or, if safe to do so, asked to return the next day.
Staff are trained to offer a clinical safety assessment for children, elderly, infirm, or patients that ‘just don’t look right’ so that a clinical decision can be made about appropriate care.
Phlebotomy services are available in the walk in centre between the hours of 08:00 to 12:00 Monday to Friday. By clinical referral only.
Havering Hub – If you are registered with a Havering GP you can access the Havering Hub.
- Monday -Friday 18:30-22:00
- Saturday and Sunday 12:00 – 18:00
Access to these appointments is via NHS 111 and is only for those patients registered with a GP practice in Havering only. This is not a walk-in service
The aim is to improve access to GP led services through a single unit, outside of contracted GP hours and to provide extended primary medical services in a safe environment for staff and patients.
A patient journey through the system will see the patient calling NHS 111, being triaged and, if appropriate, offered a face to face urgent appointment with a GP. The patient will receive an allocated time slot and be booked in by 111. When they arrive at the HUB site they will be greeted by a receptionist and seen by the GP. Patient details will be recorded on a template and sent to the patient’s own GP by 9am the next morning so that the registered GP is aware.
If you have a minor illness please speaks to your local pharmacy who may be able to assist.
Useful information when using the Harold Wood Walk in Centre
- If a patient attending the walk in centre has dementia please inform the reception team on arrival.
- If you are attending the walk in centre with a baby aged 8 weeks or younger please inform the reception team on arrival.
- We have a café on site which is run by the WRVS volunteers. However, it is advisable to bring snacks and refreshments for times when the café is closed.
- Children – If you are bringing a young child or a baby with you, we encourage you to bring a form of quiet entertainment or toy with you to keep them occupied . Unfortunately we are unable to provide toys for children attending the walk in centre.
- Car parking at the Polyclinic is free for patients however you must register your car at the terminal on the reception desk. Failure to register your car will result in an automatic fine. If you have any queries regarding a parking fine in the first instance please contact Parking Eye directly. Instructions on challenging parking fines are detailed on the back of the letter.
- For Kings Park Surgery please use www.kingsparksurgery.org.uk
Post Operative Care – (Havering GP registered patients over the age of 16) – Appointments are pre-bookable – please contact the surgery to arrange – 01708 574000
IF YOU REQUIRE THE OUT OF HOURS GP SERVICE PLEASE CONTACT 111
Please be aware that within the walk in centre we will prescribe medication necessary for the treatment of minor illnesses and injuries.
There are certain medications we do not prescribe as they should only be obtained from your own GP as they can be both addictive and dangerous in high doses.
A full list of these medications is on display at the reception desk.
How the NHS uses your information
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
The information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet ”How information about you helps us to provide better care.”
- Anita Gann - Practice Nurse
- Mary Smith
- Michelle Luckin
- Carol Furlong
- Kerry Dimond – Health Care Assistant
- Sue Shepherd - Senior Practice Operational Manager
- Craig Moore - Reception Supervisor
- Ann- Marie Hall – Receptionist
- Didier Djaoud – Receptionist
- Sandra Lloyd – Receptionist
- Olivia Faux – Receptionist
- Marion Carroll – Receptionist
- Katie Matthews– Receptionist
- Lisa Dench – Receptionist
- Selvi Krishnamurthy - Receptionist
- Emma Barnes – Receptionist
- Caroline Lloyd – Receptionist
- Alison Clarke - Receptionist
- Ciara South